FAQ

What are my online payment options?

We accept payments from Visa, MasterCard, ApplePay, ShopPay, (this is including debit cards). The charges for any transactions made on this site are only debited from your card once the checkout process is complete. Once your ordered has been processed, you will receive a transaction confirmation email, which will have a receipt of your order included. 

Please note that our transactions will appear on your statement as MARLOU & CO.

How much does shipping cost?
We offer a flat rate of $10 standard shipping & $15 express shipping for all orders under $120, and free standard shipping for all orders over $120.
Please refer to our Ordering & Shipping page for more information. 
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What is Marlou & Co.'s refund policy?
Please refer to our Returns & Exchanges page for more information 
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Can I return my order if I don't like it or doesn't suit?
If, for any reason you aren't happy with your order, you are able to return for a store credit or exchange (excluding shipping costs). 
Please refer to our Returns & Exchanges page for more information. 
Please note there is no returns or exchanges on sale items, as they are final sale.
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Can I cancel or change my order before it's shipped?
As orders are packed and shipped quickly, we are unfortunately unable to cancel an order once it has been placed.
You are however most welcome to return your order for an exchange or credit note once you receive it, please refer to our Returns & Exchanges page. 
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When will I receive my order?
Please refer to our Ordering & Shipping page for more information regarding ordering & shipping.
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What if a product I received is damaged or faulty?
If the product that you ordered arrives to you damaged or faulty, please send us a email at shop.marlou@gmail.com within 24 hours of receiving your order, with the following:
  • Order number 
  • Full name & address that you used for your order
  • Small description of which item/s is faulty or damaged including an image
    Does Marlou & Co. offer gift wrapping?
    We do offer gift wrapping! 
    For a small fee of $2.95 you can get as many gifts wrapped, excluding larger items.
    You can choose from:
    • Baby wrapping 
    • Boy child wrapping 
    • Girl child wrapping 
    • Adult wrapping
    • Adult Christmas wrapping 
    • Children Christmas wrapping
    This can be chosen at checkout, please ensure that you specify which paper you would like in the cart notes.
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    Do Marlou & Co.'s prices include GST?
    All prices on Marlou & Co are in AUD and have GST included.
    Does Marlou & Co sell gift cards?
    At the moment, we don't offer gift cards, but are working on getting these ready for you!